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The product is opened and package inside was damaged
If i not need urgently i will definitely returned the item for sure. The product is not even a new item. Please dont sell item that with box opened and damaged packaging inside for a freaking discount. I dont mind if the product packaging outside is damaged due to transportation, but seriously the packaging is opened and damaged inside.
Dear Ko Sai N.,
We regret that you have received an opened product and inside package was damaged. Please accept my apologies on the behalf of my company for the inconvenience caused. We have a strict quality check procedure in place that ensures that no opened/ damaged/ used/ product escapes our eyes.
However, it seems due to a very limited member of staff this season, this product might have slipped through. However, I have forwarded to this seller and please be informed that there might be some delay due to public holidays closure.
Once again, we are truly sorry to hear that standard was not met in your shopping experience with us. Your happiness is our number one priority. In case you want a replacement, feel free to contact me with your queries through email (email@example.com), chat or phone( 09 765 441 740 ).